Shipping policy

Free international delivery.

Standard shipping is free on every Iris order, with no minimum spend, to destinations available at checkout.

Dispatch and delivery

Pieces may be dispatched directly by our jewellery partners, including from overseas, and items in one order may arrive separately. Timing depends on the piece and destination. Check the delivery information provided for your order, or contact us before ordering if an estimate is not shown.

We will tell you if a different delivery period needs to be agreed before purchase. Where UK law applies and no different period has been agreed, delivery must take place without undue delay and within 30 days of the contract.

Tracking and delivery concerns

Where tracking is available, we will share it with your dispatch update. If a parcel is delayed, missing or arrives damaged, contact us with your order number. We remain responsible for delivery by the carriers we arrange; you do not need to resolve a claim with our supplier yourself.

Customs and import charges

Free shipping covers the delivery charge. Destination authorities or carriers may charge import taxes, customs duties or clearance fees separately; these may be payable by you unless explicitly shown as included or prepaid. Any amounts collected at checkout will be identified before payment. Contact us before ordering if you need clarification about destination charges.

Your cancellation, refund and other statutory rights remain unaffected. See our Returns & Refunds policy.