FAQs

Start with the design you love, then choose from its available materials, diamond details and size. Your selected specifications and price are shown together so you can review them before adding to your bag.

If you would like a second opinion, ask IRIS. Tell us which piece you are considering and what matters most to you.

These are diamond clarity grades, assessed under 10× magnification. SI1 means slightly included, VS1 means very slightly included and VVS1 means very, very slightly included. Higher clarity means inclusions are harder to see under those grading conditions.

Clarity is one part of a diamond’s appearance, alongside cut, colour and proportions. Read our diamond quality guide for a plain-English explanation.

Our production partner carries out three quality checks before dispatch, inspecting workmanship, stone setting and finish. Manufacturing checks are separate from an independent diamond grading report. Read our quality guide for the details.

Independent grading reports, including IGI reports, are available for selected centre stones. Inclusion depends on the specific stone and design; a separate report is not promised for every diamond or small accent stone.

Contact IRIS before ordering to confirm what accompanies your selection and which stone it covers. Our diamond quality guide explains how to verify a report.

Yes. Gift packaging is free and optional. Select Add free gift packaging on the product page before adding your piece to the bag. Explore gift packaging.

Every IRIS piece includes a lifetime manufacturing warranty covering defects in materials and workmanship present at delivery. It applies to the original purchaser and is non-transferable. Wear and tear, accidental damage, loss, theft and damage from improper care are excluded.

Contact IRIS if you have a concern. Read the full warranty for scope, exclusions, assessment and shipping arrangements. Your statutory rights are unaffected.

IRIS works with a specialist jewellery manufacturer in China to make your piece to its selected specifications. Your completed order is dispatched directly from the manufacturer.

IRIS is operated by LO Commerce Ltd, registered in England and Wales, company number 17367924. Your purchase is with IRIS and we remain your point of contact for product advice, your order and aftercare. Discover IRIS.

Delivery is free, with an estimated arrival of 7–10 business days from ordering, including production. Orders are dispatched from the manufacturer in China. Read our delivery policy for the full arrangements.

If you have a particular date in mind, contact us before ordering so we can discuss it.

For an eligible change-of-mind return, email admin@byiris.store within 14 days after delivery of the last item in your order. You then have a further 14 days to send it back. Returns are sent overseas, and you arrange and pay for international change-of-mind return postage. We do not charge a restocking fee.

If an item is faulty, damaged, incorrect or not as described, contact IRIS. We provide the remedy required by law and cover necessary return costs. The 14-day change-of-mind period does not limit those rights. Read our Returns & Refunds policy.

Use our size guide and check the measurements for your chosen piece. If you are unsure before buying, contact IRIS for help.

Follow the instructions supplied with your piece and our jewellery care guide. Avoid harsh chemicals and impacts, store pieces separately and have a setting checked if a stone feels loose.

Email admin@byiris.store or use our contact form. For an existing order, include your order number or purchase details so we can help.