Lifetime warranty
Care beyond the day it arrives
Our lifetime manufacturing warranty.
Every IRIS piece comes with a lifetime warranty against manufacturing defects in materials and workmanship that were present when it was delivered.
It is included at no extra cost. If something concerns you, contact IRIS and we will help you understand the next step.
What is covered?
The warranty covers manufacturing defects in jewellery and gemstones purchased from IRIS, regardless of the price of the piece. It begins on the original purchase date, applies to the original purchaser and is non-transferable. It applies in every destination to which IRIS accepts orders.
A manufacturing defect may become apparent after delivery. If our assessment confirms a covered defect, we will arrange an appropriate remedy for the problem.
What is not covered?
Jewellery needs care throughout its life. This manufacturing warranty does not cover:
- Normal wear and tear, surface scratches, accidental damage, loss or theft.
- Metal fading or discolouration caused by improper care or exposure to chemicals, perfumes, cleaning products, pools or hot tubs.
- Wear to settings and claws over time, including a stone becoming loose because its setting has worn.
- Diamonds or gemstones lost or damaged through impact, trauma or accidental damage.
- Natural silver tarnishing, where a piece contains silver.
Characteristics consistent with a gemstone’s stated description or grade are not, by themselves, manufacturing defects. This does not excuse a fault or a piece that does not match its description.
How to ask for help.
- Email admin@byiris.store with your order number or proof of purchase, a description of the issue and clear photographs if possible.
- We will review the information and explain whether an inspection is needed. If your piece needs to be sent for assessment, we will provide the correct destination and instructions.
- We will explain the assessment and next steps. Any work outside the warranty will be quoted for your agreement before it begins.
Please contact us before posting jewellery. Assessment or repair may involve overseas shipping. For claims made solely under this additional warranty, you are responsible for the cost of sending the item for assessment; we will explain the arrangements before you send it. Where a remedy is due under your statutory faulty-goods rights, IRIS covers necessary return costs.
Your rights remain protected.
You have statutory rights in relation to your goods. This warranty is additional to those rights and does not affect them. You can contact IRIS about faulty, damaged, incorrect or misdescribed goods independently of a warranty claim. The 14-day change-of-mind return period does not limit those rights.
Read our Returns & Refunds policy for more information.
Looking after your piece.
Regular care helps keep your jewellery at its best. Have settings checked if you notice movement or damage, and stop wearing a piece if a stone feels loose. Our jewellery care guide explains everyday cleaning and storage.
This warranty is provided by LO Commerce Ltd, trading as IRIS, company number 17367924, registered in England and Wales. Contact admin@byiris.store for warranty support or a copy of these terms by email.