Refund policy

14-day returns

You can request a change-of-mind return within 14 days after delivery of the last item in your order. Email admin@byiris.store with your name and order details to arrange your return. Return requests are also available through your customer account.

Tell us within the 14-day window, then send the goods back within a further 14 days unless we agree otherwise. Product returns are sent overseas. You arrange and pay for international change-of-mind return postage. We charge no restocking fee and handle returns as refunds rather than direct exchanges.

How to arrange a return

Contact us by email for the overseas return destination and complete postal instructions before posting your item. The address printed on your parcel may not be the correct return destination. Keep proof of your cancellation notice and return shipment. Contacting us for instructions does not make your statutory cancellation conditional on our approval.

Please return the piece with its original packaging and supplied accessories where possible. You may handle eligible goods as you would in a shop to assess them. A deduction may apply for value lost through handling beyond what is necessary for that assessment. Missing packaging alone does not remove your statutory cancellation right.

Your UK online cancellation rights

For eligible online goods purchases, you can cancel without giving a reason from the time you order until 14 days after the day you or your nominated recipient receives the goods. If an order arrives in separate deliveries, the period runs from receipt of the last item. You then have a further 14 days to send the goods back.

A clear cancellation statement is enough; no particular form or approval is required. You can email admin@byiris.store. The account cancellation-request option is available until fulfilment; you can still contact us afterwards to exercise any legal cancellation right.

Refunds

For an eligible cancellation, we refund the price of the returned goods and, where the whole order is cancelled, any standard outbound delivery charge. Our current shipping is free. We do not have to refund an extra charge for a premium delivery service.

We refund without undue delay and no later than 14 days after receiving the returned goods or your evidence of sending them back, whichever is earlier. If we agree to collect the goods, or you cancel before dispatch, we refund within 14 days of your cancellation notice. Refunds use the original payment method unless you expressly agree otherwise, with no refund fee.

You pay direct change-of-mind return postage where we informed you of that responsibility before purchase; otherwise we pay it.

Faulty or incorrect goods

If your jewellery is faulty, damaged, incorrect or not as described, email us with your order details and an explanation of the problem. We provide the remedy required by law and cover necessary return costs. Jewellery, earrings and sale items do not automatically lose their statutory protections.

The 14-day change-of-mind window does not limit your rights for faulty goods or other mandatory consumer protections, including those outside the UK. Any longer return period promised when an existing order was placed continues to apply to that order.

Optional cancellation form

You may copy this wording into an email, or send any other clear cancellation statement.

To: Iris / LO Commerce Ltd, admin@byiris.store.

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Goods:
Ordered on / received on:
Customer name(s):
Customer address:
Order number, if available:
Date: